Return & Refunds Policy

Thank you for shopping at ROKATONG. We appreciate your business and strive to provide you with the best possible shopping experience. This Refund Policy outlines the terms and conditions regarding refunds for purchases made through our online store. Please read this policy carefully before making a purchase.

1. Physical Products Refund Eligibility

1.1 We offer refunds for physical products purchased from our online store, subject to the conditions outlined in this policy.

1.2 To be eligible for a refund, the following criteria must be met:

  • The refund request must be made within 14 days of receiving the product.

  • The product must be returned in its original condition, unused, and undamaged.

  • The return must include the original proof of purchase (receipt or order confirmation).

2. Refund Process for Physical Products

2.1 To initiate a refund request, please contact our customer support team at [email protected].

2.2 Our support team will guide you through the process and provide a Return Merchandise Authorization (RMA) number, if applicable.

2.3 Once approved, you will be responsible for return shipping costs using a trackable shipping method.

2.4 After we receive and inspect the returned item, we will confirm whether it meets the refund eligibility criteria.

2.5 If approved, a refund will be issued to your original payment method within 5 business days.
Please note: Original shipping fees are non-refundable.

3. Digital Downloads Refund Policy

3.1 All digital downloads (e.g., software, e-books, music, videos) are non-refundable.

3.2 Once purchased, digital products cannot be returned, exchanged, or refunded.

4. Damaged or Defective Physical Products

4.1 If you receive a damaged or defective item, contact our support team within 3 days of delivery, including details and supporting evidence (such as photos).

4.2 After review, we may offer a replacement or refund, depending on the situation.

5. Exceptions

5.1 We reserve the right to refuse refunds in the following situations:

  • Refund request made after 14 days of delivery.

  • Returned product is used, damaged, or missing proof of purchase.

  • Refund request is for a digital download, which is non-refundable.

6. Changes to This Policy

6.1 ROKATONG reserves the right to update or modify this policy at any time. Changes will take effect immediately upon posting to our website.

Please check this page periodically to stay informed.

By making a purchase from ROKATONG, you confirm that you have read, understood, and agreed to this Refund Policy.

For any questions or concerns, please contact our support team at:

📧 [email protected]

Thank you for choosing ROKATONG. We appreciate your trust and support.